INTRODUCTION
Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher the quality customer service you provide, the higher the level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
PROGRAM OBJECTIVES
- Describe exceptional customer service
- Identify the benefits of great customer service
- Recognize barriers to the delivery of outstanding customer service
- Adapt to specific customer behavior styles
- Demonstrate how to measure customer satisfaction levels and take corrective actions if needed
- Use techniques for deadlines with difficult clients.
LEARNING OUTCOMES
The program will help participants:
- Understand How Customer Service Creates Revenue, Healthy Organizations, and
- Attractive Employee Benefits
- Use Universe Elements (Fire-Air-Earth-Water) to help participants see themselves as others see them. This highlights the need to adapt their approach and communication channels to suit different types of customers to build more trusting relationships.
- Improved interpersonal skills by understanding different personalities and their preferred communication styles.
- Identify listening as an active, constructive process and effectively practice active listening.
- Use positive statements to lead people towards positive actions.
- Appreciate how delivering Excellent Customer Service
- Reduce your personal stress at work
WHO MUST ATTEND
For all levels of leaders/managers.
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